Service delivery and refunds

BGM GAYRİMENKUL YATIRIM DANIŞMANLIK İNŞAAT TURİZM TİCARET İTHALAT İHRACAT LİMİTED ŞİRKETİ. Laroxx Hotel, Güzeloba Mah. Kardeşkentler Cad. 2349 Sok. No:4, Muratpaşa 07260 Antalya / Türkiye. https://laroxxhotel.com · info@laroxxhotel.com · +90 242 323 20 23.

These conditions cover accommodation purchased directly from Laroxx Hotel. Reservation, cancellation and change requests: sales@laroxxhotel.com or info@laroxxhotel.com; phone +90 242 323 20 23.

Accommodation is provided on the dates and terms in the Hotel’s written final confirmation; no goods are shipped. Standard check-in is 14:00 and check-out 12:00, unless otherwise agreed in writing. Sending a request or transfer notice does not confirm a reservation. The offer specifies advance payment plus balance at the Hotel, full bank transfer, or payment at the Hotel. No advance is required if payment on arrival is approved. Staff check bank receipts. Online card collection is unavailable.

Each offer separately discloses before acceptance or payment whether free cancellation is available, its deadline, the later charge or clear calculation, and no-show and early-departure conditions. Türkiye time applies. This page sets no fixed deduction rate. Include the reservation number and your request; a tracking code alone does not authorise an action. The Hotel acknowledges receipt and explains the outcome in writing. New dates, room or guest numbers depend on availability and new pricing; any difference or refund is disclosed before agreement. Conditions are not later changed unilaterally to the Guest’s disadvantage; mandatory rights remain.

Accommodation for specified dates is excepted from the general 14-day withdrawal right; tariff cancellation/refund rights and rights for defective or unprovided services remain. If performance becomes impossible, notification is made in writing or on a durable medium within three days of learning this, with received payments refunded within fourteen days of notification at the latest. Alternatives require the Guest’s agreement. Statutory termination and refund rules remain for other breaches.

When a refund is due, its reason and amount are communicated in writing; statutory deadlines take priority. The source and account ownership are checked for bank-transfer refunds. Refunds of card transactions made at the Hotel are processed through the original transaction. Bank posting time does not remove the Hotel’s duty to act on time. Card details, CVV or verification codes are not requested by message. Refund data is used only for the transaction and legal duties; the Privacy and Personal data notice pages also apply. Statutory consumer remedies remain available. Version: 20 October 2026.