Distance sales agreement

Service provider (Hotel): BGM GAYRİMENKUL YATIRIM DANIŞMANLIK İNŞAAT TURİZM TİCARET İTHALAT İHRACAT LİMİTED ŞİRKETİ. Laroxx Hotel, Güzeloba Mah. Kardeşkentler Cad. 2349 Sok. No:4, Muratpaşa 07260 Antalya / Türkiye. https://laroxxhotel.com · info@laroxxhotel.com · +90 242 323 20 23.

The Guest is the person identified in the individual written offer and reservation record. This agreement covers accommodation for specified dates booked directly with the Hotel. Bookings through agencies or other platforms also follow the relevant sales channel’s agreement.

The individual written offer states dates, room type and quantity, guests and children’s ages, board, included services, total price including taxes and currency. Extras and their prices are disclosed separately and require the Guest’s agreement. The accepted offer, pre-contract information and this agreement are read together. Once confirmed, the price does not increase solely because general rates rise if the scope is unchanged; later promotions do not automatically apply retrospectively.

The web form submits a reservation request. A tracking code, opening an offer or bank details, or reporting a transfer does not itself confirm a reservation. The Hotel checks availability and provides a written offer with payment and cancellation conditions. Explicit acceptance of the current offer and contract documents is recorded. The reservation is completed by the Hotel’s written final confirmation once the offer’s requirements are met. Offer validity and any payment deadline are stated in the offer.

The offer specifies one plan: an advance payment with the balance at the Hotel, full payment by bank transfer, or full payment at the Hotel. No advance is required where the Hotel approves payment on arrival. Bank details are available only through the Guest’s private link after acceptance, for the reservation currency. Staff verify receipt; a Guest’s transfer notice is not proof of receipt. Online card payments are unavailable. Card numbers, CVV, passwords and verification codes are never requested by message. Invoices are issued under applicable law.

The service is provided at the Hotel on the agreed dates; no goods are shipped. Standard check-in is 14:00 and check-out 12:00, unless otherwise agreed in writing. Guest identities and children’s ages may be checked on arrival. Any effect of incorrect information on service or price is explained; additional services or changes are agreed separately. Special requests, extensions and room changes depend on availability and the Hotel’s written agreement.

Before payment or acceptance, the individual offer separately states any free cancellation deadline, subsequent charge or clear calculation, no-show and early-departure conditions. Times use Türkiye time. This agreement does not by itself impose a fixed 100% charge or authorise retaining all payments. Requests can be made with the reservation number to sales@laroxxhotel.com, info@laroxxhotel.com or by phone. A tracking code alone does not authorise cancellation; identity and the request are verified. Receipt and outcome are provided in writing. Statutory rights and deadlines remain applicable. See “Service delivery and refunds”.

Accommodation provided for specified dates or periods is excepted from the general 14-day withdrawal right under Article 15 of Türkiye’s Distance Contracts Regulation. Contractual cancellation rights and rights concerning defective or unprovided services remain. If performance becomes impossible, the Guest is notified in writing or on a durable medium within three days of learning this; payments received are refunded within fourteen days of that notification at the latest. Alternative dates or accommodation require the Guest’s agreement. Force majeure does not automatically remove mandatory legal obligations. Complaints may be reported promptly; using accommodation does not constitute advance waiver of statutory remedies or compensation.

Reservation information is accessible to authorised staff and recipients needed to deliver the service. Anyone holding a private link can open it; share it only with the relevant Guest. The Hotel may use phone and email to handle the reservation. WhatsApp is optional; phone and email remain available. Accepting this agreement does not permit promotional messages. Marketing requires a separate lawful permission process and the required Turkish IYS procedures. The Privacy and Cookie policy pages are separately available.

The operator above is the data controller. Account, contact, stay, transfer-notice and security data are processed on the relevant legal grounds to respond to requests, establish/perform the contract, meet legal duties and protect rights. The Personal data notice separately explains categories, purposes, recipients, collection methods, legal grounds and Article 11 rights under Türkiye’s Law No. 6698 (KVKK). Providing this notice is not consent or marketing permission. Contract acceptance does not authorise unlimited processing or international transfers. Services with overseas connections, including Google Workspace and optional WhatsApp, are separately subject to KVKK Article 9.

Consumers may apply to competent consumer arbitration committees and consumer courts under the current monetary limits and jurisdiction rules published by Türkiye’s Ministry of Trade. Prior complaint to the Hotel or a waiting period is not an additional condition for statutory remedies. Both parties retain legal rights to evidence and objections; Hotel records alone are not agreed as conclusive evidence. Accepted offer and document versions are retained in the transaction record. Guests may print/save pages or request an email copy. Publication or a website visit alone does not constitute acceptance. Version: 20 October 2026.